Archive for the ‘Netiquette’ Category

A little European affection goes a long way

August 24, 2009 by Jared Goralnick

sloppy kiss I’m flying back now from 7 weeks in Barcelona, and the one greeting I’m looking forward to is my dog’s.  That’s because we Americans suck at affection.

I’m taking a step back from productivity to pass on the most important lesson that Spain has offered me.

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6 concrete lessons-learned in online relationship-building, as presented to the GBTC

January 27, 2009 by Jared Goralnick

image No matter what you do, online or off, your success will directly relate to the relationships you build.

I’ve gotten to know a lot of great people through the web, and the following are both observations and tips.

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How to say “thank you” in just 2 minutes. Please try this.

November 27, 2008 by Jared Goralnick

Me, pensive I’ve eaten too much.  The wine hath overflowed.  But the lesson is not lost: there’s a lot to be grateful for.

Thanksgiving is my favorite holiday, but it’s not really my holiday.  And it’s not yours; well, unless you bring others in…

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“If real life took place in 140 chars”: how Twitter has taught me to value your time

September 25, 2008 by Jared Goralnick

Close lippedWe could all learn from Twitter’s 140 character limit.  If we were more concise and respectful of people’s time elsewhere, the world would be a happier, more productive place.

Consider this the next time someone chews your ear off.  And don’t do the same.  Here’s the why and how.

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When to bite your tongue, say thank you, and reciprocate

June 2, 2008 by Jared Goralnick

little_boy_finger_lips I make a lot of mistakes; here are a couple of which many of us can be guilty–talking instead of saying thank you, and failing to reciprocate in conversation.

Sometimes biting our tongue or better involving the other person would’ve been the wiser choice. So by way of two stories from the TECH cocktail Conference last week, I offer up my follies for your benefit.

I’m wrestling with whether or not this is a technology/productivity topic, but I believe lessons in behavior are even more relevant online–where your activities can be seen by thousands of people, and accessed years later. Now, onto the stories… Continue reading…

How to reach out via email without being a kiss-up or a jerk

May 12, 2008 by Jared Goralnick

censored dudeThe only thing that bothers me more than unprofessional email is the junk that people write in them when they’re reaching out to me. So I’m going to address how to write a professional email to someone you have little or no relationship with.

Those who follow half these rules will get a prompt personal response from me–and they’ve always worked for me. So read on, give it a shot, and maybe you’ll land that new client/job/hottie you’ve had your eye on.

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Why I hate your email address and how to fix it

May 7, 2008 by Jared Goralnick

Devil @ symbol Most people don’t own their email’s domain (i.e., the part after the @ symbol). Many exclusively use an email address that was provided to them by their internet service provider or place of employment.

This is a wake up call: don’t wait any longer to own and control your email. Here are some scenarios that may fit you, and how to fix things.

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A quick checklist for making your email more professional

April 24, 2008 by Jared Goralnick

magic email

A pet peeve of mine is receiving unprofessional email–but I realize there’s no easy way to learn the subtleties. I’m not talking about email content, but how you format and configure it. This stuff is visible to your recipients and easy to fix. If you’re not familiar with this, then that’s the point–I hope you’ll read on to improve how your email reflects upon you.

Next week I’ll tackle the much harder topic of the email content, but for now…

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The difference between being responsive and being too available

March 10, 2008 by Jared Goralnick

Waiting In my last article, I talked about how we shouldn’t make others feel that their time is less important than ours.

Being perceived as being in high demand may help to command respect, but you can accomplish that without feigning busyness or sacrificing those you care about.

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Being perceived as busy makes you a jerk, and misses the whole point of productivity

March 5, 2008 by Jared Goralnick

We have a problem when we equate busyness with productivity (or, worse yet, success). We have a problem when we let people know we’re fitting them in to our schedules. We’re all busy people, and some of us might be considered productive, but none of us have the right to make others feel less important. A productive person is one who gets a lot done but doesn’t feel busy (or make others feel that they are).

I was talking with one of my employees about how much I had to do and when I would be able to get him some feedback. A few minutes after our conversation I cringed–I may have leeway with when I get him the feedback, but he didn’t deserve my listing out my to do list. He has just as much to do, if not at work then in other places, and I should never let my “busy life” be more important.

I got a phone call last week and the client exclaimed, “I’m so lucky I got you on the phone…I know how busy you are.” Maybe he meant it as a compliment, but it sort of irked me. Here I am trying to feel on top of my life/schedule…and I’m making an important client feel like I don’t have time for him. No, that’s not quite what he said, but it bugged me. It’s not that I’m not busy, but I want it to be clear to people (especially friends and, well, prospects/clients) that I have time for them.

It’s all about the approach: Continue reading…