The last article I wrote explained how we shouldn’t make others feel that “we’re busy”–that their time is less important than ours. Being perceived as being in high demand may help to command respect, but you can accomplish that without feigning busyness or sacrificing those you care about. This post is generally in response to Skellie of skelliwag.org [great site], who commented:

If others perceive you as being in high demand, as having a full schedule and generally having a lot of work, your perceived value/talent goes up. Clients want you more. Clients want to pay you more. It’s a social proof thing — if everyone wants you, you must be good. Freelancers who never seem busy, who make themselves available all the time, tend to get treated like they’re not busy for a reason…. [M]anufacturing some of that busyness can be good for business!

I completely agree–the key is to recognize the difference between being responsive and being too available. I personally respond to every email/call I receive, but I won’t do it right away. Most problems don’t need to be solved that quickly, and most projects are not due today. Clients and coworkers may make us feel that way, but they ultimately will respect a consistent response within a reasonable amount of time. In other words, I try to be responsive but not readily available.

Responding right away may come off as eager. Continue reading…

We have a problem when we equate busyness with productivity (or, worse yet, success). We have a problem when we let people know we’re fitting them in to our schedules. We’re all busy people, and some of us might be considered productive, but none of us have the right to make others feel less important. A productive person is one who gets a lot done but doesn’t feel busy (or make others feel that they are).

I was talking with one of my employees about how much I had to do and when I would be able to get him some feedback. A few minutes after our conversation I cringed–I may have leeway with when I get him the feedback, but he didn’t deserve my listing out my to do list. He has just as much to do, if not at work then in other places, and I should never let my “busy life” be more important.

I got a phone call last week and the client exclaimed, “I’m so lucky I got you on the phone…I know how busy you are.” Maybe he meant it as a compliment, but it sort of irked me. Here I am trying to feel on top of my life/schedule…and I’m making an important client feel like I don’t have time for him. No, that’s not quite what he said, but it bugged me. It’s not that I’m not busy, but I want it to be clear to people (especially friends and, well, prospects/clients) that I have time for them.

It’s all about the approach: Continue reading…

I made a list yesterday of everything I have to do. It felt liberating at the time, and it still does now. Here’s the why and how.

The most important lesson I took from Getting Things Done was that the key to productivity was to get your thoughts out of your head and into a system. For instance, while you’re working on a proposal it doesn’t help to think about the bills you have to pay or the presentation you’re delivering in an hour. Those items belong in a system that you can trust–so that you won’t forget your bills or your presentation, and you can focus on the task at hand. David Allen referred to this as Mind Like Water.

Yesterday my mind was not at peace–it needed to be emptied. I felt I had to write a blog post, to work on AwayFind, to organize my photos, to work on taxes, to see a movie, to read–I was stuck and overwhelmed. So I went through the exercise–I started with blank 8.5×11 sheets of copy paper and listed, line-by-line, everything I could think of that I had to do. I didn’t categorize or order anything, I just purged. When I felt I had everything I could think of, I looked around my house, and then at my Outlook and Basecamp calendar and to-do lists–I didn’t want to miss anything. Four pages later I felt in control.

That afternoon I tackled a few easy things on the list and crossed them out. This morning I’ve completed more, placed a bunch on my project list, scheduled a few as appointments, and delegated many of them. I even came up with and planned an idea that some of you might appreciate: Continue reading…